Call, email or write to us

If you want to contact us by email, complete this form. We aim to get back to you within 2 working days.

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Email us

Business hours are between 9am and 5pm Monday to Friday (excluding Bank Holidays). We aim to respond within 2 working days.

Call us

Silver Account
0345 607 5154 (calling from abroad +44 2392 666 062 )

Platinum Account
0345 609 0456 (calling from abroad +44 2392 668 827)

Black Account
0345 266 8801 (calling from abroad +442392 668 814)

Student & Graduate
0345 600 8718 (calling from abroad +44 2392 666 526)

Minicom
0370 600 0856

Lines are open open Monday to Friday 8am-8pm (except bank holidays) and 9am-5pm on Saturdays. Please be advised calls are recorded for training and quality assurance purposes.

Write to us

You can also write to the RBS customer services team at the following address:

Customer Services Manager
Membership Services
Sentinel House
Airspeed Road
Portsmouth
P03 5RF